The Social Conference

Robertjan Groeneveld

KLM Royal Dutch Airlines

Robertjan Groeneveld is Manager Social Media Hub for KLM Royal Dutch Airlines. Responsible for 250 social media service staff offering 24/7 worldwide service on WhatsApp, Facebook, Facebook Messenger, Twitter, WeChat and KakaoTalk. The service is offered in ten different languages with the drive to respond as soon as possible depending on the urgency of your message.